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Frequently Asked Questions

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  • Frequently Asked Questions

Department: Water Commission

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  • Water Commission
    • How can I pay my bill?

      Payments are accepted online (Click here), in the drop box, by mail or in person.   Accepted forms of payments are cash, checks or money orders.  We do not accept credit cards at this moment. 

    • How do I change my mailing address?

      All changes must be done in writing and can be emailed to or

    • I just purchased a property, how do I get the name changed on the account?

      New property owners should take the following steps to receive water service:

      • If your deed is not recorded, and it is essential that you receive the bill in your name.  Please call 973-366-2200 ext. 1151 or 2126.
      • If there is no meter on the property, a meter must be installed within 30 days after the settlement date.
      • Property owners who rent out their property need to meet specific licensing and permitting as required by Code Enforcement.
        • Complete OWNER/TENANT Transfer Billing Request form (Click here).
        • Return the completed form to the Water Department.
        • Request final reading before tenant moving in or out.
    • I’m a new tenant. How do I get the water turned on in my name?
      • Complete OWNER/TENANT Transfer Billing Request form (Click here)
      • Return the completed form to the Water Department
      • Have property owner request final reading before moving in
    • Is the water meter my property?

      The meter is the property of the utility company. It is illegal for you to remove the meter or tamper with it.

      You have the responsibility to give the utility access to the meter in order to read it and maintain it. You must make the meter accessible by keeping it free from obstructions that the utility person may encounter at your residence.

      If you have a pet, you should restrain it. If there are obstacles in the way, you should remove them.

    • My water meter stop working, who do I call?

      Please call (973) 366-2200 ext. 2125.

    • What is the property owners responsible for?

      All property owners are responsible from their connection at the main to the premises for both the water and sewer line and their service and supply line.

    • Why did I not receive my bill?

      Bills are hand delivered by town personal to the USPS.  Once the USPS has taken possession, responsibilty is no longer ours.  Please contact your postmaster.

      If you are experiencing delay or no bill delivery, you have the option to set-up for paperless billing. 

      To set-up for e-billing (click here)  Check your spam folder for your first bill from 

    • What can I do to prevent frozen pipes, and what do I do if my pipes freeze?

      Remember, the pipes inside your home are your responsibility. When your pipes freeze, the Dover Water Commission is not able to help. Protecting your pipes and water meter from cold weather is well worth the effort and will keep your water flowing.

      • Wrap and insulate all water pipes in unheated areas, such as underneath a shed or kitchen floor.
      • Let water run overnight at a trickle in extremely cold weather to keep the pipes from freezing.
      • Have your vacant property winterized by a registered plumber.
      • Keep water meter above 40 degrees Fahrenheit.
      • Replace or cover cracked or broken windows.
      • Caulk windows near water meters or pipes and cover windows with plastic.

      If your pipes freeze:

      • Do not apply direct heat to the pipes. If your pipes freeze, you should heat the pipes and the area around your meter with a space heater or hair dryer.
      • You may also engage the services of a licensed and registered plumber.
    • What programs are available to assist me with water and sewer utilities?

      The State Low Income Household Water Assistance Propgram (LIHWAP) can help you pay arrears for your water and sewer bills.  The program may also be able to help address tax liens due to water and sewer arrears.  To get more information and apply, go to waterassistance.nj gov or call NJ211.